Shipping policy
Memotails Shipping Policy
Order Processing Time At Memotails, we take pride in crafting each piece of art with the utmost care and attention to detail. Please allow 3-5 business days for us to process your order before it is shipped. Custom art pieces may require additional time depending on the complexity and customization requested.
Shipping & Delivery
Free Shipping on Orders Over $80
Enjoy free shipping on all orders over $80. For orders under $80, a flat $8 shipping fee will apply.
Delivery Time
Delivery Time = Order Processing Time + Shipping Time (+ Customization Time, if applicable)
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Order Processing Time:
All orders are processed within 48 hours (excluding weekends and holidays). -
Shipping Time:
Standard delivery typically takes 8-12 business days, depending on the shipping destination. -
Customization Time (if applicable):
Custom products require 8-14 business days for production. Once production is complete, standard shipping timelines will apply.
Note:
- Delivery time for pre-sale products depends on their availability and may vary.
- Delays may occur during peak holiday seasons or due to unforeseen circumstances.
Possible Delays
- International Shipping: Customs clearance or shipping regulations may cause delays.
- Unexpected Events: Extreme weather, natural disasters, or global disruptions like pandemics may impact delivery timelines.
Shipping Method
We collaborate with trusted logistics partners who select the best carriers to ensure Memotails products are delivered swiftly and securely.
Supported Shipping Regions
We currently ship to the following countries:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
Note: Shipping to other regions is unavailable at this time. We plan to expand based on customer demand.
Multiple Items in One Order
While we strive to deliver all items in your order together, some products may ship separately due to varying processing or shipping requirements. You will receive a shipment notification email for each dispatched item.
Changing Delivery Address
If you need to modify the delivery address:
- You may cancel your order within 60 minutes of placing it and reorder with the correct details.
- Once your order has been shipped, the delivery address cannot be changed.
Important Notes:
- Canceling an order more than 1 hour after placement may incur return shipping fees, which are your responsibility.
- If an incorrect address results in a lost or unrecoverable package, you will bear the loss. Memotails will not replace the order or provide a refund.
Return Policy for Custom Products
Custom products are uniquely made for you and are therefore non-refundable and non-exchangeable, except in cases of quality issues.
Received the Wrong Product?
If you receive an item different from what you ordered, please contact our customer support team at support@memotails.com, and we’ll resolve the issue promptly.
Shipping Rates Shipping rates are calculated based on the total weight of your order and the selected shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase.
International Shipping We proudly offer international shipping to many countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. Delivery times for international orders vary by destination and may take longer than domestic shipments.
Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date.
Shipping Address Please ensure that your shipping address is accurate and complete to avoid delays or lost packages. Memotails is not responsible for shipments sent to incorrect or incomplete addresses provided by the customer.
Returns and Exchanges For details on returns and exchanges . Discover more
Contact Us If you have any questions or concerns regarding shipping, please contact our customer support team or call us at Tidio Live Chat. We are here to assist you and ensure a smooth delivery experience.